Our Philosophy of Customer Service

/ Our Mission & Values

Passion for Business drives our actions

To become a highly regarded service company in our industry, we must improve; be unwavering in further sharpening our focus on the customer, and learn to assess customer needs early on and to go above and beyond meeting those expectations whenever possible. That’s why we consistently review our service behaviour as well as our products and services according our QM System.

We are aware of the responsibility that we have towards our customers. They give us their trust, and we neither want nor are we allowed to breach that trust. We adhere to all legal requirements when acquiring or providing service to customers. Our customer data is collected, processed and used solely in accordance with our policies and respective local laws.

We view our customers as partners who determine the success of our company, therefore we must satisfy our customers’ wishes and help to solve their problems for they are the guarantors of our future. Our solutions and services must offer clear benefits to our customers in particular with regard to quality, technical capability, range and availability. Our aim is, to be quicker and better than the competition, and we must prove this to our customers on a daily basis.


Last updated: 22.04.2022

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Wojskowe Centrum Normalizacji Jakości I KodyfikacjiTÜV NORDTÜV RHEINLAND

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