Business Process Outsourcing solutions

getsix® Business Process Outsourcing (BPO) solutions address a wide range of business challenges with solutions customised for client’s specific needs.

getsix® can design a BPO solution specifically for your organisation’s unique circumstances, business issues or needs. In certain circumstances, a customised solution may meet your needs better than one of getsix® primary BPO offerings.

Our extensive investments in platform-based services enables our customers to focus on their core business competencies by using the getsix® delivery network and its outsourcing capabilities that have been honed through the company’s work with more than 200 outsourcing clients.

getsix® BPO services provides a broad spectrum of customised outsourcing capabilities. We draw on our experience as a professional service provider in outsourcing to design solutions which can meet your specific business needs.

Custom BPO services can help your business to expand your core business competencies, improve operating performance and enter emerging niches and markets - to position your company for competitive advantage in today’s economy.

getsix® ongoing business research has shown that many companies are seeking specific, exceptional and often unconventional results from their outsourcing services providers. getsix® custom BPO services can design solutions to help to deliver results.

getsix® custom BPO services provides tailored outsourcing solutions that help clients achieve high performance - regardless of whether they outsource a discrete activity, an entire business process or an activity that spans multiple functions. Here are some of the offerings we provide our clients include:

• Back Office Data Management Services;
• Finance & Accounting Services;
• HR & Payroll Services;
• IT Services.

Business process outsourcing gives private and public sector organisations the opportunity to focus resources on core processes. Organisations can outsource back-office and peripheral functions to service providers for more efficient and more cost-effective handling. One of the key benefits of business process outsourcing is the ability to convert fixed overhead costs into pay-on-demand service charges. This means you only incur charges when you use the service and charges will vary in accordance with demand.

The business process outsourcing solutions from Poland based getsix® Group can be seamlessly implemented to replace full, end-to-end processes or parts of processes. Our consultants can help you analyse existing business processes and then recommend the best way to optimise them either as a hybrid in-house or outsource system or as a fully managed, outsourced service.

We frequently work hand-in-hand with existing resident BPO service providers where we augment existing services and contracts with more efficient document process services and technology.

getsix® employs sophisticated Microsoft Sharepoint and Kofax software solutions to support any process outsourcing operation. This also allows us to add process automation, improved compliance and system interoperability quickly and at zero capital outlay.

• Sharepoint ECM - any documentation we receive on your behalf at our processing centre is stored online in a secure ECM system. The ECM system can be integrated with your existing enterprise resource planning (ERP) or with our hosted ERP Soluitions. Our Customer Extranet ECM System gives you instant 24/7 access and ensures that a full audit trail is maintained for compliance purposes;
• Kofax KTA BPM - Automates your business processes so getsix®, your own staff or other BPO service provider can work on them in a coordinated way. Exception handling, approvals, tracking and business process rules are all easily defined as graphical flowcharts making it quick to implement and easy to alter as business requirements change;
• Kofax Capture - Handles the digitizing, automated classification and content extraction for any business information streams including paper, fax, email, SMS or web forms. Distributing information to outsourced processes can therefore be done instantly and at any stage from your own offices or customers’ or partners’ sites.

Reduce in-house overheads

All businesses have cost centers such as HR or accounts payable. Inefficiencies in these processes increase costs especially where high-volume, paper-based processes are involved. Automating processes such as invoice processing, HR joining and leaving processes reduces fixed overheads such as consumables, postage, paper storage space and staffing levels. Outsourcing processes to getsix® gives you the full benefits of process automation, meets all staffing requirements and allows you to extend overhead cost reduction to equipment and IT infrastructure.

Better handle peaks and trough

Outsourcing back-office, administrative processes means you can respond to seasonal trends or sudden changes in demand quickly, cost-effectively and with low risk. The business process outsourcing services from getsix® allow you to scale up or down according to demand without having to take on any additional staff. This means you can lower your operating costs, while avoiding staff recruitment and training and related issues such as cover for absences, holidays or maternity leave.

Concentrate on core business

Outsourcing a routine, back-office business process such as bulk invoice processing or application form handling allows you to utilize in-house staff resources more productively. getsix® can automate your repetitive, administrative processes at a significantly lower cost than is achievable in-house. Using invoice processing as an example, we can automate the process from invoice receipt, providing workflows for routing, matching and approving high invoice volumes. Complementary exception handling workflows allow any exceptions to be resolved with minimum delay.

Spread workload

getsix® business process outsourcing services bring robust workflow management functionality to any outsourced business process. The workflow automation technology provides dashboards allowing close monitoring of volumes received, work queues, volumes processed and potential bottlenecks. This enables efficient balancing of workloads across in-house teams and sub-contractors, providing accurate, real-time tracking of KPI and SLA metrics and resulting in tight process control.

Instant access to the latest technology

Clients who have used getsix® business process outsourcing services gain access to the latest document management and business process automation technology installed at our Datacenter. Because getsix® process transactions for a range of companies, you benefit from economies of scale in the use of our sophisticated IT processing systems, scanning and mail handling equipment.