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Document Multi-Channel Inbound

All incoming channels into one central system

The efficient sorting and distribution of incoming documents is a fundamental aspect of successful business and presenting a positive image to the outside world. The quicker customer inquiries reach the right person, the quicker the response time and the better the service quality of the respective departments.

With getsix® Services incoming post management you can ensure a quick processing and reliable distribution of your entire incoming post and can easily track all documents. This allows you to improve the quality of your customer relations and long-term customer loyalty.

Multi-channel customer communication – communications out

Our multi-channel strategy enables you to communicate with us and your customers in the most suitable, cost-effective way possible. Our suite of solutions can dramatically reduce the production and delivery costs of your in- or outgoing communications. Your customers can choose their preferred communication method or alternatively you can move your communications to e-delivery systems; the choice is yours, and the cost savings will follow.

Multi-channel Capture to reduce costs and improve quality

getsix® Services Multi-channel Document Management / Capture Services offers a full breadth of high quality document solutions. It also provides the industry expertise, global reach and scalability required to meet challenging and changing business needs.

Our services include:

Mailroom management – You mail physical documents directly to one of our locations. We open, sort and prepare the documents for scanning. Each document is assigned a control number for tracking.

Document imaging – Documents are scanned and digitised using high speed scanners. We can also receive and process scanned documents sent from scanners in your branches or in consumers’ offices or homes using Digital Data Capture Architecture (DDCA).

Data Capture – Pertinent data fields are extracted from digital images.

Data release – Data is formatted according to your specifications, and data and documents are transmitted electronically to one or more of your systems for processing.

Take a look at our solutions for automated handling of sending and receiving documents with you or all your customers and partners.

In the face of a growing diversity of communication channels, businesses need to deal with many and varied documents taking different forms – electronic, email, paper or indeed fax. Central to commercial relationships, inter-company collaboration is a necessity to facilitate B2B exchanges of documents. Dealing with multiple formats originating from various partners requires the integration of a number of document processing and interchange technologies.

getsix® Services multi-channel strategy integrates various technological modules accessed via a one-stop service, thereby providing you with a comprehensive interchange solution for all your partners via a single communication protocol, using the format for your information system.

In order to make best use of your commercial, logistical or financial data flows, you need to implement a multi-channel strategy. The basic idea involves combining a number of document processing and interchange technologies.

The result is to banish concerns regarding their format or how they are sent. Our platform is able to handle all sending and receiving of documents regardless of the channel used in either direction.

The benefits to you

Handling a variety of formats and communication methods is over; you can now use comprehensive solutions covering all aspects of dematerialised documentation and automated B2B interchanges.

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